OPERATIONS AND MANAGEMENT
GIO Sports bases its operations on the optimization of its supply chain, efficient inventory management and the constant development of high-quality products. The company combines reliable manufacturing processes with agile distribution strategies to meet the needs of its customers and strengthen its market position.
Supply Chain Management
Suppliers
- Strong relationships with manufacturers in China that guarantee quality and competitive costs.
- Contingency plans with alternative suppliers to minimize risks.
Logistics
- Importation of products by sea and air transport according to demand.
- Efficient management of the last mile through Amazon and local logistics operators.
Inventories
- Use of predictive models to anticipate demand according to seasons and promotions.
- Digital systems to monitor inventory levels in real time.
Key Success Indicators (KPIs)
Logistics Efficiency
- Average delivery times (target: less than 5 days for the end customer).
- Reduction in logistics costs per unit (target: 10% annually).
Product Quality
- Returns and claims rate (target: keep it below 2%).
- Customer satisfaction measured by NPS (Net Promoter Score).
Inventory Turnover
- Replenishment frequency in Amazon and retail stores.
- Reduction in inventory obsolescence.
Customer Satisfaction
- Average response time in customer service (target: less than 24 hours).
- Effective resolution of problems in the first contact (target: 90%).
Optimization Plans
Short Term (0-6 months)
- Implement inventory management software for greater order accuracy.
- Automate shipment tracking to reduce logistics errors.
Medium Term (6-12 months)
- Establish agreements with alternative suppliers to reduce dependence on a single manufacturer.
- Train the team in the use of digital tools to improve operational efficiency.
Long Term (1-3 years)
- Invest in local storage infrastructure in key markets.
- Develop a more sustainable supply chain by using recyclable materials and local suppliers.